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Frequently Asked Questions
Find answers about our products, materials, sizes, MOQ, sampling, OEM/ODM customization, production lead times, payment, shipping, quality control, and after-sales service. For additional assistance, please contact our team.
What products do you manufacture?
We specialize in women’s, men’s, girls’ and boys’ underwear, and support customization of styles, fabrics and sizes.
Which industries are your products suitable for?
Our underwear products are widely applied to lingerie retail, maternity‑children clothing, e‑commerce garment business, supermarkets & department stores, live‑stream sales and foreign trade export. We supply for brands, wholesalers, physical stores and cross‑border clients.
Do you offer customization or OEM/ODM services?
Yes, we offer customization based on your drawings or samples. OEM/ODM services are available.
Can I customize the packaging?
Yes, neutral or custom logo packaging is available upon request.
Are your products certified?
Yes, we can provide ISO, CE, RoHS, and other certifications upon request.
How can I get a quotation?
Please send us your drawings/specs/materials/quantities to our email and Leave your email, and we will provide a quote promptly to your email.
Can I get a sample first? How long does it take?
Yes, samples are available. It usually takes 3–7 days depending on the complexity.
What’s the lead time for bulk orders?
Bulk orders usually take 15–30 days, may vary during peak season or special materials.depending on the order.
Do you have stock? Is delivery on time?
Some regular models are in stock. We strictly follow lead times.
What are your shipping methods?
We ship by air, sea, or express. FOB, CIF, DDP terms are available.
Where is your factory located? Can we visit?
Our factory is located in Zhejiang/Jiangsu/Guangdong, China. You're welcome to visit anytime.
Do you offer after-sales service?
Yes, we provide warranty support. If there's a quality issue, we offer returns or replacements.
Can you issue an invoice?
Yes, we provide proforma and commercial invoices for customs and payment purposes.